Privacy notice

Who is responsible for your data

Walabi is the trade name of this site. While the company's incorporation is being completed, the party responsible for processing your personal data is Pablo Francisco Corona Bella, representative of Walabi, who also handles requests about your data.

Address: Centro Corporativo Diomeda Oficina, Blvd. Puerto Cancún, Puerto Juárez, Zona Hotelera, 77500 Cancún, Quintana Roo, México.

Email for anything related to your personal data: hola@walabi.ai.

What data we collect

When you book a call with us, you give us:

• Your name and email address (required).
• What you want to automate, in your own words (required).
• Your company name and WhatsApp number (optional).
• The date and time you chose, and the language you use the site in.

When you request your first free clip from Hotel Video AI at walabi.ai/gratis/, you give us your hotel's name, its website or Instagram, your role at the hotel, your work email and your WhatsApp number (all required), and the language you use the site in.

In addition, like any website, our server automatically logs the IP address, browser and pages visited. If you confirm online a quote we sent you, we store your selection, the total, the date and the IP address you confirmed from.

If you do not object (or, in Europe, if you accept it), Google Analytics also collects data about how you browse the site. We explain which data in “Analytics with Google Analytics”.

We do not ask you for sensitive personal data, such as health, beliefs, ethnic origin or sex life, nor financial data. Please do not include them in your message.

What we use it for

We use your data for these purposes, which are necessary to handle what you ask us for:

• Schedule and confirm your call, and send you the calendar invitation.
• Prepare for the call. For this, an artificial intelligence model that runs on Walabi's own equipment, without third-party services, drafts internal notes based on what you wrote to us.
• Reply to you and follow up on what we discussed, including any quotes you ask us for.
• Prepare the free clip you request for your hotel, send it to you and talk with you about it over WhatsApp or email.
• Keep the site secure and prevent abuse, for example by limiting repeated form submissions.

In addition, with your consent, we use Google Analytics to measure how the site is used, so we know which pages are useful and can improve them. This purpose is not necessary to serve you: if you reject it or object to it, everything else works the same.

We do not use your data for advertising, newsletters or commercial profiling, and we do not sell it. Nor do we combine Google Analytics data with the data you give us when you book or request your free clip. If we ever wanted to use your data for something different, we would ask for your consent first.

Who we share it with

We do not share your data with other companies for their own purposes. The site and email are hosted with Hostinger, which processes them on our behalf so the service works. To measure visits we use Google Analytics, from Google LLC, which receives the browsing data described in “Analytics with Google Analytics” and gives us statistics; that data may be processed on servers outside Mexico, for example in the United States. We would only hand over your data to an authority when a law or an order requires it.

How long we keep it

We keep your data for as long as it is necessary to handle your request and follow up on our relationship with you. After that, we block it and delete it, unless a law requires us to keep it for longer.

Google Analytics data has its own retention period, which we explain in “Analytics with Google Analytics”.

How to limit the use of your data or withdraw your consent

At any time you can ask us to stop using your data for a given purpose, or withdraw the consent you gave us, by writing to hola@walabi.ai. Withdrawal has no retroactive effect. We respond within the same time frames as an ARCO rights request.

For analytics with Google Analytics, you can also change your choice yourself at any time, as we explain in “When Google Analytics loads and how to object”.

Your ARCO rights

You have the right to access your data, to rectify it if it is wrong or incomplete, to cancel it and to object to its use (together, your ARCO rights: access, rectification, cancellation and opposition). To exercise them, write to us at hola@walabi.ai with:

• Your name and an email address or other way to reply to you.
• A document proving your identity or, if someone writes to us on your behalf, your representative's identity and their authority to do so.
• Which right you want to exercise and over what data, with a clear description.
• Any information that helps us find your data, for example the date you booked. If you request a rectification, tell us what needs to change and share the document that supports it.

We respond within a maximum of 20 days from when we receive your request and, if applicable, we carry it out within the following 15 days after our response. The law allows us to extend each deadline once, for an equal period, when the circumstances of the case justify it.

If you disagree with our response, or we did not respond in time, you can turn to the Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno), the authority on personal data protection.

Analytics with Google Analytics

We use Google Analytics 4, Google LLC's web statistics service, to learn how many people visit the site, how they get here and which pages are useful to them, so we can improve it. It is the only third-party analytics tool on the site, and we do not use advertising tools: we keep Google's advertising and remarketing features turned off.

When it loads, Google Analytics collects:

• The pages you visit, how long you spend on them and what you do there, for example scrolling, opening a link to another site or downloading a file.
• How you got here: the referring site or search engine and, if the link includes them, the campaign details.
• Technical data about your device: device type, operating system, browser, language and screen size.
• Your approximate location (country, region and city), which Google estimates from your IP address. According to Google, Google Analytics 4 does not log or store that address.
• A random identifier stored in two Google Analytics cookies (_ga and another one that starts with _ga_), which last up to two years and are used to tell a new visit from a returning one.

With this we see aggregate figures. We do not identify you by name, and we do not pass your name, your email or what you write to us to Google Analytics. Google keeps the data linked to the identifier for up to 14 months; reports with aggregate figures may be kept longer.

When Google Analytics loads and how to object

Outside Europe, Google Analytics loads when you open the site, based on your tacit consent: we make this notice available to you and, as long as you do not object, we understand that you agree to this analytics. You can object at any time, without giving reasons.

If you visit us from Europe, we ask for your consent first: Google Analytics does not load until you accept it in the notice that appears on screen, and if you reject it or do not choose, it does not load. To tell whether you are in Europe, the site checks in your own browser whether the page is in Dutch and what your device's time zone is, without querying external services or using your IP address. If it cannot tell, it asks you.

If your browser sends the Global Privacy Control signal, we treat it as an objection and Google Analytics does not load, wherever you are.

To object or change your choice:

• Open “Privacy preferences” in the site footer (also at the end of this notice) and choose “Reject”. From that moment we stop sending data to Google Analytics and delete its cookies from your browser. If you change your mind, you can choose “Accept” in the same place.
• Turn on Global Privacy Control in your browser or with an extension that sends it.
• Install the Google Analytics opt-out browser add-on offered by Google, or block or delete cookies in your browser settings.
• Write to us at hola@walabi.ai.

Your choice is stored in your browser, without cookies, and only applies to that browser. If you clear the site's data, the choice is lost and the rule for your region applies again.

Cookies and other technologies

Apart from the Google Analytics cookies, the site does not use cookies. Your browser also stores a few technical preferences: the language you choose (and whether you closed the suggestion to view the page in another language), a flag so the intro animation does not repeat during the same visit and, if you make one, your analytics choice.

We also count visits from our own server's logs. To count blog reads we use an encrypted version of your IP address, which is deleted after 24 hours.

The pages where you review and confirm a quote load their fonts from Google Fonts, so when you open them your browser connects to Google's servers.

Changes to this notice

If we change this notice, we will publish the new version on this same page, with its update date. If the change affects a purpose for which we asked for your consent, we will notify you by email before applying it.